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Advocate

Now Tv Live chat is seldom available on line for Customer Service queries.

Dear Now Tv Customer Service,

I am more than content with the packages that are available on Now Tv but I am concerned with the lack of Customer Support.  The Live Chat is seldom available  since Covid and I can wait hours to connect, which is not acceptable, there is no telephone number for Now Tv users only Broadband.  

How can I contact Now Tv customer support by email?  When are the guaranteed Live chat times?

Kind regards,

Carol Stott

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Advocate

Re: Now Tv Live chat is seldom available on line for Customer Service queries.

I connected to Live Chat tonight for the first time also. The agent was very helpful and explained that she understood my concern. She stated Live chat was open from 8 am -12 pm daily. An email to [email removed].
is another option. She agreed it was not easy to find the live chat link. I suggested that it should be readily available and more visible.
There is a queuing system but after I waited an hour in the afternoon, I could not see my place in the queue which was not helpful. Tonight I was able to connect very quickly. As you say it’s hidden.
Thank you for your response.

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Re: Now Tv Live chat is seldom available on line for Customer Service queries.

@Carol_Stott a number of people say live chat isn't available but I've checked several times and it's always available to me. Admittedly the link is hidden away but I've just connected first time....

Screenshot_20201019-205309.jpg

If you have problems connecting you can email

 

customerservices @ nowtv.com (ensuring no spaces)

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Highlighted
Advocate

Re: Now Tv Live chat is seldom available on line for Customer Service queries.

I connected to Live Chat tonight for the first time also. The agent was very helpful and explained that she understood my concern. She stated Live chat was open from 8 am -12 pm daily. An email to [email removed].
is another option. She agreed it was not easy to find the live chat link. I suggested that it should be readily available and more visible.
There is a queuing system but after I waited an hour in the afternoon, I could not see my place in the queue which was not helpful. Tonight I was able to connect very quickly. As you say it’s hidden.
Thank you for your response.

View solution in original post

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