Membership

[Bennett]

Hiya

My baby has brought cinema  membership by mistrake can cancelled it  and my money bsck which already took my bank

[schnapps]

Hi @Bennett

Jump over to live chat and explain to them what's happened.

Ask them to cancel the Cinema Membership and see if they will give you a refund. 

Click on the green chat online button from this link page below to contact them. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Also to prevent this happening again go into your online NOW account and add a Payment Pin. 

[RoyB]

@Bennett 

The advice for a running Now screen is the same as for a hand grenade - always make sure that the PIN is set!