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Anonymous User
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Re: Pixelated video on resume

Hi @RussKingUK

 

Thanks for getting in touch, sorry to hear you're having the issue also. Can you let me know which trouble shooting steps have you tried so far? 

 

Cheers

Ranj

NOW TV Team

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staxvolt
Scholar

Re: Pixelated video on resume

I an having same problem but pixalated from start and dosn't free up.

Same on all devices; all software is uptp date.

Tried factory reset, power off & reconnecting etc but still occurs.

Only occurs with Now TV other casting services are ok.

 

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Anonymous User
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Re: Pixelated video on resume

Hi @Oddius

 

Very sorry about this.

 

I'll notify our tech team again.

 

Birgit

NOW TV Team

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Anonymous User
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Re: Pixelated video on resume

i am having the same trouble and it only happens with now tv seeing as this only happens with now tv for everyone else as well this must be a now tv issue ,i have just had to cancel now tv which is a shame but what with not being able to view it via chrome anymore and now not being able to cast from a tablet now tv is redundant

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Anonymous User
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Re: Pixelated video on resume

Hi @Anonymous User

 

Very sorry to hear that 😞

 

Have you tried any troubleshooting steps so far?

 

Birgit

NOW TV Team

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Anonymous User
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Re: Pixelated video on resume

Happening here as well.

Chromecast has been completely reset to factory settings, everything is running the most up to date versions. I've even tried starting things in different orders, but at the moment every time I go to cast anything I'm stuck with a pixelated screen and just sound. 

 

Cant it even watch on my laptop thanks to your ridiculous device limitations, as I ended up needing a new laptop and new iPad, and had to pick which one to add this month. Seriously unimpressed at the moment and seriously considering cancelling my subscription. 

 

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Anonymous User
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Re: Pixelated video on resume

there is not much i can do there seems to be a lot of people having this
issue

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Anonymous User
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Re: Pixelated video on resume

Hi @Anonymous User

 

Can you tell me what are you trying to watch? 

 

I tested with a movie ('300: Rise of an Empire') and it plays out fine, didn't get any picture issues 😞 Tried to Pause and Resume and also tried Continue Watching.

 

Birgit

NOW TV Team

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Oddius
Scholar

Re: Pixelated video on resume

No longer using chromecast so not an issue, got a couple of the new NowTV Boxes in the black friday sales.

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Anonymous User
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Re: Pixelated video on resume

Hi @Anonymous User

 

Thanks for your post and sorry about the delayed reply.

 

Can you please tell me what were you watching? Was it Live content or on demand? 

 

I have tested it on my end and so far resuming playback worked absolutely fine. 

 

Birgit

NOW TV Team

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