Reply
Occasional Poster
Posts: 3
Registered: ‎06-12-2017

Issue signing into Apple TV for the 1st time

I have an issue signing into Apple TV for the 1st time.

I have looked through the forums and I don't think it's linked to itunes, no odd characters and I'm using a username that is not my password. IT IS possible that I had the accound through itunes at one point in the past but can verify that I am currently paying monthly directly from NOW TV. I can sign in using username and once I have done that it says Join now and below "Purchased through itunes? Restore.

Any thoughts on how I can resolve this?

Thanks

Occasional Poster
Posts: 3
Registered: ‎06-12-2017

Re: Issue signing into Apple TV for the 1st time

Ok. I have now figured out that it seems I have 2 logins and the one I am currently paying for contains my email address and not a username. As I say perhaps way back it was connected to itunes but not any more so I'm kind of stuck between a rock and a hard place.

Any thoughts?

Thank you in advance!

Legend 3
Posts: 9,797
Registered: ‎17-10-2013

Re: Issue signing into Apple TV for the 1st time

@Scoopd

 

Welcome to the forum. Go to your My Account > My Passes page 

https://account.nowtv.com/passes

 

and check you can see your active pass there. If you can, go to your My Account > Account details page

https://account.nowtv.com/account-details

 

and this will tell you what your username is (which if it's a newish account will be your email address). This is the username you need to use to log into the NOW TV app (using the NOW TV account option, not the iTunes option).

Occasional Poster
Posts: 3
Registered: ‎06-12-2017

Re: Issue signing into Apple TV for the 1st time

Hi Andy,

Thanks for your help. In between times I was looking at other folk with the same error and it turns out that I am one of the lucky ones. There seems to be a but where if you enter numbers in your password, on some accounts, they won't allow you access. So I changed the password just to see and I'm in!


Thanks again


Scoopd

Highlighted
Legend 3
Posts: 9,797
Registered: ‎17-10-2013

Re: Issue signing into Apple TV for the 1st time

@Scoopd Glad you're sorted.