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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Resolved! Gettinr refund from Now Broadband

First, I wasted two months and a number of calls with NowTV only to be told by OpenReach that NowTV never placed an order with them. hence they cannot install the OpenReach cable. Cancelled the order and placed with another Service Provider and was s...

Cancelling NowTV on a specific date

Hi, On April I will be leaving the UK the 12th, however, I need internet until then for work related purposes. I was wondering how it is possible to have the cancellation of the broadband services take effect on that day, without being charged for th...

Resolved! Credit for Cancellation

My final bill after cancelling my broadband service shows a Credit for Cancellation, and says it was "Paid on 22 Mar". However this credit has not been refunded into my bank account yet (as of 24 Mar). Is the refund automatic, or do I need to ask som...

Resolved! By design

Want to cancel your free trial? Well you can't.  You will get error message on the app and webpage advising to try again later.  Once they have billed you. Then you can cancel.  Not really a free trial. It's just a week free. 


I require a broadband bill from Now TV to prove my address for a mortgage. The solicitor states: “These should be dated within the last 90 days and must have been physically posted to you, not printed or downloaded from the internet.” I have PDF copi...

Now Broadband Issues

Hello, Im new to Now Broadband and recently switched from SKY which was working fine but now im with NOW Broadband Im facing constant disconnections and inturrptions in my services... I tried calling but the phone line keeps dropping and disconnectin...