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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Phone scammers at it again

Hi all,  Just had a 0honecall from someone claiming to be from sky saying I have issues with my broadband speed going up and down. This is an obvious scan where they eventually ask you to allow remote access to your computer and then are able to do a...

Resolved! Router delivery issue

Hello, My NOW Hub Two was supposed to come by yesterday (24th Nov), but it wasn't delivered to me. I still could not see my parcel though the Royal Mail tracking system says it was delivered. An engineer from NOWTV is going to visit on 29th Nov, so c...

Why am I paying more?

I'm on a super fibre deal. Instead of £35.00 per month, my deal is £27.99 for 12 months. Its due to end soon so I came online to check when and saw super fibre is £21.00 per month. Why is my 'deal' £6.99 more per month?