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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Renewal Notice - Pulling a Fast One?

Hi, I received the message below regarding renewal of my broadband and anytime calls package. This stated "Keep what you have. From 31/08/2023 you will pay £25.50 a month. (No contract, keeps rolling unless cancelled, cancel anytime)." When I called ...

Renewing contract

Hi my contract for my broadband is due to run out in 10 days, I have had a email to say I can renew my contract for £38 a month but I can't find where to do it, can somebody please help thank you 

Broadband not working

We have had a service outage since Friday 10:36pm and nothing seems to be done to fix it. They say it’s an area outage but my neighbours broadband works just fine. What is happening and how are we supposed to work tomorrow?

GK by Advocate
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Now broadband engineer not turned up

I have set up broadband and had the router delivered, I booked a slot for today between 8am-1pm and have took time off work and no one has shown up. I rang this number 0330 041 2460 and they told me a engineer was never going to come even though Iv h...

Jadexx by Observer
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End of Contract in Sep

I would like to cancel the service after my contract end,what should I do?do I need to / how could I return the Broadband Kit?ps, I tried to call and gave up after waiting for an hour. Thank you!

N0W by Advocate
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