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Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Phone scam / sky fraud team

Received a phone call today from Sky fraud Tech team? saying they had identified hackers using our internet IP address and needed to check our online shopping & bank accounts etc. Has anyone had similar? 

Frapple3 by Advocate
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Cancelling broadband

Hi GuysI am not under contract and pay monthlyI wish to cancel from March this year.   It is impossible to do in my settings..Can someone help pls ?    The site is unhelpfulthank you

Gid by Advocate
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Refund.

I have been trying to communicate with Now TV as I’ve had money taken out of my account for the last 10 months for a 7 day free trial that I cancelled. I’ve had no joy online all morning and got cut off. Then tried the telephone and was advised to go...

Bree1 by Newbie
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Payment overdue

Hi I was just wondering how long now broadband give you to pay your bill. My bill was due the 2nd but I don't get paid until the 12th. I rang to explain and she wasn't very helpful. Will my services get cancelled? Thanks 

Sarah by Advocate
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Removing call package

So having tried to get through on phone for 45 minutes, been hung up on 3 times, and there's seemingly no other way to contact anyone to find out the price of my package with the calls package removed.Does anyone have "Super Fibre" with no calls pack...

Why has our account been cancelled?

Our account has been cancelled and I have no idea why. The payment for this month was taken from my account and has come out as a direct debit every single month? I'm so confused?? No emails or notifications, just cancelled. 

Lily by Newbie
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Payment issues

I'm relatively new to the services, I had a payment method set up on my account and everything but I received an email to say they're going to cut off the internet in 10 days if I don't pay the outstanding balance. No payments have left my bank, I re...