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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
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Broadband box

Hello, Id like to buy a third party Wifi box to replace the Now Box, that has better coverage throughout the house and faster speed capability.Can this be done? Is it straight forward?  

Website not allowing me to purchase broadband

I am trying to buy Now broadband (I do not currently have broadband) but every time once I go through the postcode checker, the website brings me back to my Account Summary page and from here I cannot purchase broadband. I keep going around in circle...

AC1 by Advocate
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Bank Card Not working

Hi, my card isn't working on the payment screen, so i changed my payment method that also did not work then i tried numerous other peoples cards they also did not work. My internet has "NOW" been shut off. Payment has clearly not been taken but upon ...

JHG123 by Advocate
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Need to move house

Hey all, I'm in need of some help. I'm trying to move house, but cannot find a way to do that which doesn't involve making a phonecall. I live alone and have brain damage from a motorcycle accident that prevents me from being able to speak very well....

Adding broadband

I have now to for sorts package and used to have them for the broadband itself but cancelled a while ago, now want to go back but can’t seem to add it online any ideas 

Sblack by Newbie
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Resolved! Router delivery address change

Hi there, is there a way to email customer services ? I can’t make a phone call at the moment. I had put my friends address down for my router delivery as I’m not moving in my new place for a few days. But the router is delayed so won’t be delivered ...

Resolved! Free number or live chat

Needing a free number to ring regarding my account? Or a live chat, I will he getting my broadband disconnected and I can only pay for services on the 6th of April. Please help anyone? @Broadband

Nicolle by Mentor
  • 13 replies
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