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Xavboy4
Mentor

Super Fibre Broadband - £20 monthly deal, saying £35 monthly in basket

Hello. I'm looking to order broadband from NOW for the first time & want to choose the £20pm super fibre offer (12 month contract). 

When I add to my basket, it is showing as £35pm (plus £5 for HUB delivery charge) - any ideas why it is showing as this price? Thank you.

11 Replies
schnapps
Legend 5
Legend 5

Hi @Xavboy4 

This crops up now and again.

What internet browser have you tried ?

Have you tried another internet browser ?

Xavboy4
Mentor

Hi there - thank you - I'm using Chrome but I'll try another one now.....(mildly suspenseful music...). Just tried with Edge as well but it's the same result 😞

schnapps
Legend 5
Legend 5

Hi @Xavboy4 

What happens if you try Fire Fox or try another internet device with something like Fire Fox ?

Xavboy4
Mentor

Also tried CM Browser - same result on laptop & phone..

Jayach
Expert 3

I've never heard of CM browser. Did you not try Firefox as suggested?

Jayach
Expert 3


@Xavboy4 wrote:

Also tried CM Browser - same result on laptop & phone..


CM browser only appears to be available for Android, how did you use it on a laptop?

Xavboy4
Mentor

Hello. I was trying different devices and browsers as suggested, apologies if that was worded confusingly. Have downloaded Firefox specifically to my laptop to try again but having same result.

Xavboy4
Mentor

It's the same with the Brilliant Broadband (£18 offer, £25in basket) & Fab Fibre (£20 offer, £32 in basket)....

Jayach
Expert 3

I actually had the same, but it was only occurring for me in Edge.

Solved: Re: Pricing error on website? - NOW Community (nowtv.com)

And there was another thread:

Re: Broadband package price wrong - NOW Community (nowtv.com)

So you are not alone, but why it doesn't work for you in any browser is strange.

Have you another device you can try on?

Just to prove it does work in Firefox.

Jayach_0-1659027973686.png

But when I did it in Edge it still showed £35.00

Jayach_1-1659028194540.png

 

Jayach
Expert 3

Also, if you are signing up online, there is cashback via Quidco.

 NOW Broadband Up to £90 Cashback | Quidco

Jayach
Expert 3

There is also a £50 voucher via Giftcloud, but it won't let me post it, but go via MSE broadband and you should find it. https://www.moneysavingexpert.com/compare-broadband-deals/