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Shereen
Newbie

‎18-09-2023 21:21

Plan Payment Failure

Hi, I am trying to buy the Superfibre broadband package, but every time I proceed to payment and verify with my banking app, I encounter a notification saying "we've hit a snag, please try again" so the payment never goes through. I have tried and tried again and am running out of time to order internet for my student home before term starts... is anyone able to help?

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1 REPLY 1
RoyB
Legend

‎19-09-2023 11:26

@Shereen 

Call Now Broadband on one of these numbers:-

0330 041 2518, 0330 041 2462, 0330 332 3050, 0800 759 1213, 0330 041 2473

Hopefully someone there can help you out.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV