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Advocate

ORDI request to change broadband provider

Hi, I'm trying to change broadband provider but my address is not up to date on the open reach system. I've been told by the provider I want to change to that my current supplier (you) needs to submit an ORDI (open reach data integrity) request to get this updated. However the people I've spoken to on the phone and in chat say they need to do it. I am struggling to find information on where the responsibility lies. I know I cannot submit an ORDI. So who needs to do this? 

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Re: ORDI request to change broadband provider

Hi, 

 

Has this been resolved for you?
I’m struggling with the same issue right now


I can say though, with 1000% certainty, that we *cannot* just submit an ORDI request ourselves - it needs to be done by the ISP, so in our case, NOW TV. It can only be submitted by someone who has a registered with Openreach, so that their email is recognised. It has to be done in a specific format, too. Any emails from the outside, the ORDI robot will reject instantly. 

 

Unfortunately, the customer service guys are not trained on this issue for some reason?? Come on, how difficult is it to log on to the Openreach portal and submit an ORDI request?

 

Super disappointed... 

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Advocate

Re: ORDI request to change broadband provider

I have not had this resolved. I have been badgering them for over a month
now
They tried to blame coronavirus for the delay but it had been going on
since before the lock down for some time. I'll keep you updated if anything
actually happens...
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Advocate

Re: ORDI request to change broadband provider

What the heck, this is ridiculous. I’ll keep calling them, I’ll call every single day if I have to. Thanks!

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Re: ORDI request to change broadband provider

Pocketpigeon did you get anywhere yet?

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Re: ORDI request to change broadband provider

Not exactly - I ended up just cancelling altogether! It would’ve taken months to sort out. 😞
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Re: ORDI request to change broadband provider

Sorry to hear that. I'm still persevering... I heard cancelling makes this even harder

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