Hi, I'm trying to change broadband provider but my address is not up to date on the open reach system. I've been told by the provider I want to change to that my current supplier (you) needs to submit an ORDI (open reach data integrity) request to get this updated. However the people I've spoken to on the phone and in chat say they need to do it. I am struggling to find information on where the responsibility lies. I know I cannot submit an ORDI. So who needs to do this?
Has this been resolved for you?
I’m struggling with the same issue right now
I can say though, with 1000% certainty, that we *cannot* just submit an ORDI request ourselves - it needs to be done by the ISP, so in our case, NOW TV. It can only be submitted by someone who has a registered with Openreach, so that their email is recognised. It has to be done in a specific format, too. Any emails from the outside, the ORDI robot will reject instantly.
Unfortunately, the customer service guys are not trained on this issue for some reason?? Come on, how difficult is it to log on to the Openreach portal and submit an ORDI request?