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ORDI Request gone wrong

I called customer services to ask them to complete an ORDI request due to a bad postcode on the 6th and it hasn't been done. 

 

The CS representative didn't really seem to know what I was asking for and made a promise that it would be done within 72 hours. 

 

I feel trapped by NowTV now, to be honest.  Do I need to complain to the regulator to get somewhere? 

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