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Anonymous User
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Now TV from BT Package

My contract with BT (broadband/TV) including my Now TV, is ending shortly. Although I'll stay with BT for their broadband, I'll be cancelling the TV. So my query is, can I just alter my payment process to Now direct, or do I have to cancel it via BT and set up a new TV account from scratch with Now?

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Neither, you do need to get in touch with BT to specifically state you no longer want NOW via BT. Who then should do the needful at their end to release control of the NOW account, so you can then sign up with the same account directly with NOW.

FYI that I do not work for NOW, just a NOW customer trying to help

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1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Neither, you do need to get in touch with BT to specifically state you no longer want NOW via BT. Who then should do the needful at their end to release control of the NOW account, so you can then sign up with the same account directly with NOW.

FYI that I do not work for NOW, just a NOW customer trying to help