cancel
Showing results for 
Search instead for 
Did you mean: 
Rach1
Advocate

New charge without notification

Our phone and broadband was £28 month but for some reason without any notification it has gone up to £48.50 this month. Trying to contact anybody is a nightmare. 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Rach1 

Sounds like your 12 month discount rate has ended. You definitely should have received an email about it.
https://help.nowtv.com/article/end-of-broadband-contract#

Call the broadband team. Make sure to be signed in for the call centre info.
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract

FYI that I do not work for NOW, just a NOW customer trying to help