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Advocate

International Cancellation

Hey, I'm a student in the UK from abroad and I've been with now tv on their broadband 12 month contract. Due to the whole coronavirus thing I've had to return home (outside of the EU) in order to wait these times out. So I'm trying to cancel my broadband but I can't because their live chat is down and I can't spend money on international calls. Anyone know any solutions, ie emailing? Any help is appreciated! 

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Legend 5
Legend 5

Re: International Cancellation

Hi @h4ns0lo 

 

Perhaps try this.

 

Open the link below, go to the section where it says "i want to cancel my broadband & phone without switching" where if you click the black arrow next to the heading there is an option to email them.

 

Not sure if the email in the link works anymore, but if it does clearly inform NowTV exactly what you want done on your account.

 

https://help.nowtv.com/article/how-do-i-cancel-broadband 

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Advocate

Re: International Cancellation

Thanks for your help! I will try.

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