02-11-2022 21:35
Let's say I have registered broadband with order address details as "123 ABC road". But my address is actually "Flat F, 123 ABC road". The broadband was set to be activated 2 days ago but I haven't had internet since. Can the missing of my flat number from the address be the reason for that? And what can I do now? Tried setting an appointment with an engineer but couldn't as "the engineers are not available for booking now".
02-11-2022 21:51
Have you tried to call the broadband team?
https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home
NOW Broadband Members can call us 8am–8pm, 7 days a week.
02-11-2022 22:06
I called them 5 or 6 times already and they just couldn't arrange any appointment with their engineers, "problems with the engineer's booking system" they said.
03-11-2022 8:07
What happens if you try another provider like BT or Sky?
The network is all from OpenReach so it could be a fault with the OpenReach system.