cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Did I register broadband with the wrong address, I haven't had internet since broadband activated

Let's say I have registered broadband with order address details as "123 ABC road". But my address is actually "Flat F, 123 ABC road". The broadband was set to be activated 2 days ago but I haven't had internet since. Can the missing of my flat number from the address be the reason for that? And what can I do now? Tried setting an appointment with an engineer but couldn't as "the engineers are not available for booking now". 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried to call the broadband team?

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I called them 5 or 6 times already and they just couldn't arrange any appointment with their engineers, "problems with the engineer's booking system" they said. 

gavs82008
Legend 5
Legend 5

@Anonymous User 

What happens if you try another provider like BT or Sky?

The network is all from OpenReach so it could be a fault with the OpenReach system.

FYI that I do not work for NOW, just a NOW customer trying to help