Hi and welcome to the forum,
In order to discuss your account you need to contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device (as their web browsers are not sophisticated enough to display pop-up windows - ie: windows within windows). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Also, when your issue is resolved, can you come back to this topic and tell us what your issue was? As I suspect you have more than one NOW TV account!