Where is the live chat?

[Anonymous User]

I can't find the live chat section does anyone have a link?

[Anonymous User]

I need to discuss my account

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

I'll email you shortly 🙂

Birgit

NOW TV Team

[SUZEANN45]

I couldn't afford the 6.99 entertainment pass n tried to cancel it but couldn't.. The money was gas till I got paid et you still took it. I wanted to opt for the free 14 day entertainment pass to tide me over.vi can't add it now cause you've taken for the
Month. I would like to add it when this runs out but I bet the offer will no longer stand in a months time

[Anonymous User]

@SUZEANN45 the 14 day free trial is only available to customers who have never had an entertainment pass before. As you've previously had one you wouldn't be be eligible.

[Anonymous User]

The live chat seems to not be working, i need to speak to someone about my devices as my box broke and i need to add the new one but it wont let me till the 1st of March. Can someone help me with this situation, thanks.

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@Anonymous User wrote:
I can't find the live chat section does anyone have a link?

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[Anonymous User]

Hi @Anonymous User

Thank you for your post.

Unfortunately there was an issue with live chat, this should now be rosolved this link will give you more information - http://po.st/BzCj1i

How can I help?

Regards

Sue

NOW TV Team

[Anonymous User]

Live chat link is missing, your bloody phone line has ripped me off 20 quid n I would like it bloody refunded

[Anonymous User]

@Anonymous User there is no phone line, so NOW TV can't have ripped you off if you've dialled some random company.

[Anonymous User]

fdgdfgfdgdfgfdt

[Anonymous User]

Oh and apologies for the 'bloody', I'm obviously a little stressed by the amount of hassle dealing with Now TV has cuased so far. I actually like the TV package, just not the amount of stress and the phone bill incurred as a result of poor web design on an internet only company

[Anonymous User]

The #### werent even a swear lol

[Anonymous User]

It wasnt a random compnay. It was SKY GO on a phone number that comes up on a google search for NOW TV.

Poorest service I have EVER had

[Anonymous User]

Google Search for NOW TV phone number. Top result:

How to contact us | NOW TV - Help

help.nowtv.com/article/How-to-contact-us

3 Dec 2015 - As we are a digital service, we do not have a telephone number. Did this article resolve your query? Yes No. We really value your feedback to ...

There are several dodgy sites in the results claiming that 0870 280 2595 is their phone number, however they aren't linked with Sky and are just trying to pull a fast one.

[Anonymous User]

i get a purple message in between screening

[Anonymous User]

Hi @Anonymous User

Thanks for your post and welcome to the forum.  Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight).

Hope this helps

[Anonymous User]

I have noticed that now tv have been taking 2 payments out a month which I £9.99 each time for the last 3 months. I don't if it has happened after the 3 months as I can't see my bank statements past the 3 months at the moment

I would like to know why you have been taking the extra payments and I would now like to cancel now tv as you have been taking what you shouldn't have been taking and I would also like the extra takings back into my account

[SeeMoreDigital]

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@Anonymous User wrote:
I have noticed that now tv have been taking 2 payments out a month which I £9.99 each time for the last 3 months. I don't if it has happened after the 3 months as I can't see my bank statements past the 3 months at the moment

I would like to know why you have been taking the extra payments and I would now like to cancel now tv as you have been taking what you shouldn't have been taking and I would also like the extra takings back into my account

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Hi and welcome to the forum @Anonymous User,

The most probable reason why you've been charged is because all the NOW TV service(s) you've subscribed to 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!

You should however be able to get your subcription payment(s) returned to you provided you've have not viewed any content. All of which the NOW TV people will thoroughy check.

That being said, given that this is an 'Bills and Payments' (ie: account) related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility.

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

And just-so-as-people-know: -

• Your NOW TV subscription will run for its full duration, even if it's cancelled after the first day.
• All the NOW TV service(s) you've subscribed to will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
• The grey coloured 'Canel' button will not be accessible while the NOW TV accounts system is attempting to collect payment(s).
• Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your knowledge/agreement!

Cheers

[Anonymous User]

I'd recommend going with the online chat over calling although you may still be waiting a while to talk to someone in resolving your issue.

I've been queing for over an hour and a half through their main help contact number for an issue which is not down to me. Very, very dissapointed in the service provided.

[SeeMoreDigital]

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@Anonymous User wrote:

I'd recommend going with the online chat over calling although you may still be waiting a while to talk to someone in resolving your issue.

I've been queing for over an hour and a half through their main help contact number for an issue which is not down to me. Very, very dissapointed in the service provided.

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Hi @Anonymous User,

If you're currently experiencing a payments and/or passes issue, NOW TV are aware that there is a problem with the payments system. As stated here: Issues with Payments 10/09/2016

Cheers

[Anonymous User]

Perhaps it would of been a good idea to have recorded message addressing the issues you were having so customers like myself were informed when initially making the call to the help desk. and save me waiting for a extreme period of time.

To make matters worse one of online chat team has essentially just cut me off when I (politely) expressed my dissapointed. This is very poor service.

[SeeMoreDigital]

Hi @Anonymous User,

NOW TV is a fully 'online service' which offers help to its customers via Live Chat, via Email or via this forum (by forum members, along with a comprehensive range of Help Centre articles). And as such, there is no telephone number...

Maybe some of us forum members can help you. What is the nature of your issue?