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Anonymous User
Not applicable

Refund

My subscription has autorenewed when I already have 2 more 2 month passes to redeem. I stopped the auto renewal today but money had already been taken. Can I get a refund?
4 REPLIES 4
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

As you didn't cancel the pass in enough time to stop the auto-renew it would be at the discretion of NOW TV whether they give you a refund or not. I'd suggest popping onto live chat, explain what happened and see if they would be willing to refund you as a courtesy.

 

To get to live chat, go to the following help page and click the Start Live Chat button.

http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV

 

For future ref you can cancel a pass at any time to stop it auto-renewing and you will still be able to carry on watching for the full month (you can even cancel it as soon as you've applied a voucher code so you don't have to worry about forgetting to do it later).

Anonymous User
Not applicable

I am being charged for entertainment package @£6.99 pm but have no access to any content. Why are you collecting money when i am unable to view anything  - when i go ont my account to check my package, ther is no active package, it is asking to sign up for another package, please help, this is clearly wrong as i have a package which i am paying for...

Anonymous User
Not applicable

Nevermind, Ashwini helped me on livechat... Thanks

Anonymous User
Not applicable

Thanks for letting us know @Anonymous User