Now TV don't give two hoots about customers (PS - They delete posts they don't like)

[Anonymous User]

Ha - that doesnt work

Support staff doesnt work - and they lie (ive got the save conversation proof)

Debiting my account works 

What else do you suggest? 

[Anonymous User]

Problem since the 21st May and you guys just dont give a (insert a word)

Still debiting my account ha - amazing how the payment system never goes down!!

[Anonymous User]

Problem since the 21st May and you guys just dont give a (insert a word)

Still debiting my account ha - amazing how the payment system never goes down!!

[Anonymous User]

Problem since the 21st May and you guys just dont give a (insert a word)

Still debiting my account ha - amazing how the payment system never goes down!!

[SeeMoreDigital]

Please don't rant all over the forum @Anonymous User...

If you have a complaint, please refer to the official complaints procedure: https://help.nowtv.com/article/how-to-make-a-complaint

Regards

[SeeMoreDigital]

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@Anonymous User wrote:

What else do you suggest? 

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Any customer of any service who feels they have pursued all reasonable actions to solve their issue but is still unhappy, their next step is.... cancel the service!

[Anonymous User]

I have 3 months of free sports and entertainment pass's to use 

So I kinda wanna use them 🙂 

Tip for people there - thats the max they will give you!  (or so the support staff say)

[SeeMoreDigital]

@Anonymous User

In order to escalate your issue, your topic has been moved out of the 'Entertainment' sub-section and into the 'Account, Offers & Promotions' sub-section.

Cheers

[schnapps]

@Anonymous User

Out of curiosity what devices are causing you the issues ?

Have you tried any other alternative nowtv supported devices ?

I have been using the nowtv black & smart boxes (3 no) for over 2 years and can honestly say i have never had any problems whatsoever.

My only major grievance with nowtv are the random intermittent freezing of the picture on the sports streams where there is a long on going thread in the sports pass section of the forum.

Where my Entertainment and Cinema passes stream perfectly fine.

[4268]

Hi @Anonymous User it's very rare posts get deleted. Some over eager folk who can move posts or merge with other threads if they think those give the person the answers. I am guessing that your issue is the performance of Sports on various devices? To be honest the Now team should acknowledge the complaints. It is not just one person. I think techy people forget people use Now is the real world, rather than in their tech world.
When you say you would like to use the free time, do you mean it is running and you are not able to enjoy it or that you have not applied it due to the issues.

[Anonymous User]

problem is documented here:

https://community.nowtv.com/t5/Samsung-TV/Sign-In-Button-Not-working/td-p/427783/page/3

There are now 4 of us that have the same issue

I save every chat with online support, and one person there I keep getting has lied to me and kicked me out of chat twice. I only speak to the supervisor there now. 

Something this one agent promised me (100% guarenteed) was an answer in a few hours, guess what - she failed.

I even asked her what would happen if I didnt get an answer, she wouldnt discuss because she simply said - you will (see below, out of respect i have removed the agents name, and the name of another agent i need to complain about);

Me (11/06/2017, 18:04:17): no - that is insulting to me
Me (11/06/2017, 18:04:34): read the above - i was promised 36 hours ago - 24 hours
Me (11/06/2017, 18:04:45): i said i had no confidence in your ability to deliver
Me (11/06/2017, 18:04:50): and i was told i was wrong
Me (11/06/2017, 18:04:59): so no - 24 hours is a lie
Me (11/06/2017, 18:05:03): so i want it done now
Me (11/06/2017, 18:05:22): i am assuming we see 24 hours as one whole day????
AGENT (11/06/2017, 18:05:58): You will receive the email tonight.
Me (11/06/2017, 18:06:13): 100% guarantee that
AGENT (11/06/2017, 18:07:11): Yes Chris.
Me (11/06/2017, 18:07:27): and who do i complain to about ??????
Me (11/06/2017, 18:07:46): ???? even
AGENT (11/06/2017, 18:08:22): You can email on [email removed]
Me (11/06/2017, 18:08:32): phone number perhaps?
AGENT (11/06/2017, 18:08:42): We're an online service so we don’t have a contact number.
Me (11/06/2017, 18:08:52): you legally have to
Me (11/06/2017, 18:09:16): i wont receive in this email - please wait 24 hours will i
Me (11/06/2017, 18:10:35): and quickly - if i don't receive an email tonight - what do we do then?
AGENT (11/06/2017, 18:11:29): You will receive the email.
Me (11/06/2017, 18:12:29): it wont say wait 24 hours will it
AGENT (11/06/2017, 18:12:42): Nopes Chris.
Me (11/06/2017, 18:13:03): alright thank you for your help

[SeeMoreDigital]

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@Anonymous User wrote:

problem is documented here: https://community.nowtv.com/t5/Samsung-TV/Sign-In-Button-Not-working/td-p/427783/page/3

There are now 4 of us that have the same issue

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From what I understand, Samsung a currently rolling out new softwares for some of their televisions, which may help resolve the 'sign-in' button issue on your Samsung Serif television.

So keep a regular look out for the new software release...