Live chat/ help

[Kelly32]

Am have problem with promo code is said there is error I should try again 

[Delphine]

Hello pls I’ll like to cancel my 7 day free trial subscription 

[RoyB]

Hi @Delphine 

You do this for yourself in My Account/Passes & Vouchers.

Then Cancel Pass on whatever you are trialling.

Make sure you take all four steps - it’s a bit sneaky, and tries to make you think you have Cancelled when you haven’t.

Go back afterwards to Passes & Vouchers, check they show as Cancelled.

Note that Cancelled means you have cancelled the renewals, so you can still watch for the rest of the trial period, maybe find something you like, maybe change your mind about leaving; it’s up to you.

[Delphine]

[cid:[email removed]]


This is the only thing I see on my account

[Alan731]

8cant pay my bill as its saying paid when it it as not been paid help

[RoyB]

@Delphine 

Can you please post a screenshot?

[RoyB]

@Alan731 

How is that a problem for you?

It might be a problem for NowTV, but unless or until something stops working, why not just enjoy it?

[Delphine]

[cid:[email removed]]




Can u see it ?

[RoyB]

@Delphine 

No - you need to take the screenshot however you do that on your device, and then click the camera icon above, and follow the dialogue there to get the picture into your Reply.

e.g.

[Tritty]

Hi i cant buy a week pass for sky sports. 

It says that i have bought it but it wont work.

Very annoying the worst customer service ever. All i want to do is buy your product.