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Kelly32
Newbie

Re: Live chat/ help

Am have problem with promo code is said there is error I should try again 

 

 

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Delphine
Mentor

Re: Live chat/ help

Hello pls I’ll like to cancel my 7 day free trial subscription 

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RoyB
Legend 5
Legend 5

Re: Live chat/ help (NB: this is just a thread title. It is not the interactive Live Chat)

Hi @Delphine 

You do this for yourself in My Account/Passes & Vouchers.

 

Then Cancel Pass on whatever you are trialling.

 

Make sure you take all four steps - it’s a bit sneaky, and tries to make you think you have Cancelled when you haven’t.

 

Go back afterwards to Passes & Vouchers, check they show as Cancelled.

 

Note that Cancelled means you have cancelled the renewals, so you can still watch for the rest of the trial period, maybe find something you like, maybe change your mind about leaving; it’s up to you.

 

 


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Delphine
Mentor

Re: Live chat/ help

[cid:[email removed]]


This is the only thing I see on my account


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Alan731
Advocate

Re: Live chat/ help

8cant pay my bill as its saying paid when it it as not been paid help

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RoyB
Legend 5
Legend 5

Re: Live chat/ help

@Delphine 

 

Can you please post a screenshot?


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RoyB
Legend 5
Legend 5

Re: Live chat/ help

@Alan731 

 

How is that a problem for you?

 

It might be a problem for NowTV, but unless or until something stops working, why not just enjoy it?


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Delphine
Mentor

Re: Live chat/ help

[cid:[email removed]]




Can u see it ?

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RoyB
Legend 5
Legend 5

Re: Live chat/ help

@Delphine 

No - you need to take the screenshot however you do that on your device, and then click the camera icon above, and follow the dialogue there to get the picture into your Reply.

 

e.g.

FAE67BE9-4E5C-4CE1-8389-D348D767470F.png


If my posting answered your question, please click ‘Accept Answer’ on it
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Tritty
Advocate

Re: Live chat/ help

Hi i cant buy a week pass for sky sports. 

It says that i have bought it but it wont work.

Very annoying the worst customer service ever. All i want to do is buy your product.

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