HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
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Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
how are you . i have issue with my NOW TV package . i cancel my package last month but you still charge me money for it . i havenot use my NOW TV service . i need some help for refund my money.
I want to know more information about Now tv broadband.
Such as the router speed?
Id now tv broadband avaialble in my area? CF10 1BZ , 248 Hayes Apatment?
Are the payment sequenced. For exmaple 26 of each month if I were to choose it?
Hi @Anonymous User
You would need to go to the nowtv main website page and click on the broadband offer and then select your preferred broadband speed i.e Brilliant Broadband, Fab Fibre or Super Fibre and the first thing it will ask you is your post code address and landline number (if applicable).
From the above information the website software will work out if you can have the option for Broadband or Fibre at your property and will give you an estimate of the internet speeds expected.
You then have an option to stop at this point or if you wish you can proceed by completing a few more steps to proceed with the order.
Unfortunately you can't select your own payment date with the NowTV broadband service, where the payment usually starts on the day your telephone and broadband goes live with NowTV.
If it a straight forward switch over and there is no need for an Engineer visit at your home to install a new telephone line, then it usually takes two full working weeks from order to live activation date (just to give you an general idea on when payment would be roughly due).
For any further questions, your best option might be to speak to a live chat advisor.
Link here to live chat.
SORRY now tv help live chat is not currently available in any device we have tested included all high deaf devices mobile, laptop and pc we are currently in the process of logging complaint with regulator as we can not contact now tv live online.
We are very disappointed with the service we are all unhappy with your customer service and are not happy with your replys because now tv are avoiding the issue.
I called and was told they couldn't answer and I had to use live chat.
There is no obvious live chat button.
I searched 'live chat' and it said to find the most relevant article and if the answer wasn't there, the 'get in touch' option was on most pages.
I looked after my search - no get in touch option.
I searched for get in touch and web chat and just saw lots of posts from people complaining that the web chat option had disappeared.
NOW TV, please make this obvious. It feels like you are hiding this option as you don't want to tie up your employees to help your customers. I've searched many pages of help options on your site and cannot see a single 'get in touch' option. This is really poor and frustrating for your customers.
Hi @Anonymous User
You don't have to use the NowTV TV part of their service or buy passes if you wish and just use the Broadband & Telephone service only.
My sister is a NowTV Broadband & Telephone customer and doesn't use or get charged for the NowTV TV services.
Also i would recommend that you go to My Account > Settings & Pin's whilst signed in on here and add 4 digit security pin code to your Payment Pin has a secondary safety net precaution to avoid you accidentally buying any TV passes on your account.