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Help
Anonymous User
Not applicable
‎18-03-2016 12:45

Live chat/ help

HELP!! where is your live chat!!!!!     ive just joined again but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please   thanks

 

HELP!!!  ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working       thanks 

1 Solution
SeeMoreDigital
Legend 5
Legend 5
‎25-01-2017 15:35

In response to Anonymous User

Hi @Anonymous User,

 

Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!

 

After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Please visit our help site here: https://help.nowtv.com/ 
  • Use the search box to find the Help Article most relevant to your issue
  • If the article does not provide you with your answer, select the Get in touch button on that 

 

 

Cheers

And just-so 'all' NOW TV customers know. Currently...

  • All monthly NOW TV subscription(s) run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • If your preference is to use 'voucher code passes', you'll need to submit your new pass before your current pass expires
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Cancelling your NOW TV subscription(s) has to be done 'officially' and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account or accounts if you have them!

EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835

View solution in original post

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177 Replies
Anonymous User
Not applicable
‎18-04-2018 13:52

Hi I was talking to someone about a refund and they said it would take upto 24 hours but it up now and still haven’t received it
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Anonymous User
Not applicable
‎19-04-2018 22:32

Hi there so I have a small problem I’ve been watching a tv series called americas next top model basically my now tv doesn’t have all the episodes there are only 13 episodes and I think the series has a total of 16 episodes it would be verry appreciated if some one could get back to me ASAP as I’m eager to watch the rest of the show thanks xx
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Anonymous User
Not applicable
‎26-04-2018 10:06

Hi, I can't work live chat either, its impossible to get hold of anyone to resolve a query

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Anonymous User
Not applicable
‎27-04-2018 19:00

Hey 

i have now tv but it is not working on my tv

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Anonymous User
Not applicable
‎30-04-2018 12:50

Hiya can you help me I signed up for a free trial and you have charged me and also want to cancel any more payments
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Anonymous User
Not applicable
‎06-06-2018 13:07

Hi I want want to cancelle my Now tv but use ain't letting me 

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Anonymous User
Not applicable
‎19-06-2018 20:09

Hi my son just signed up for the kids pass can you cancel please as he shouldn’t have signed up and he hasn’t watched anything I’ve cancelled it on my account 

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Andy
Legend 5
Legend 5
‎20-06-2018 10:07

In response to Anonymous User

@Anonymous User

Welcome to the community. Pop onto live chat and explain what's happened, they should be willing to refund you for the pass. To get to live chat, go to the following help page and choose the live chat option.



https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

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Anonymous User
Not applicable
‎27-11-2019 12:20

In response to Anonymous User

best give up NO HELP_NO CUSTOMER CARE_NO LIVE CHAT_ NOWAY TO CONTACT ALLOWED ONLY AUTO MESSAGES

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RoyB
Legend
‎27-11-2019 15:20

In response to Anonymous User

@Anonymous User 

 

Untrue, post flooder.

 

There is copious Help, if you know what you are looking for.

 

And it’s not easy to reach, I grant you, but Live Chat is accessible fairly straightforwardly if you follow this advice:-

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>

Have another try......

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
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Anonymous User
Not applicable
‎01-08-2018 16:40

Hi I would like to add to my Now Tv account 1 month sky movie pass.doesnt let me to do it on line.can y help me please 

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Anonymous User
Not applicable
‎14-08-2018 13:23

Hi I have been getting charged £7.99 for the past good few months and a haven’t been subscribed to now.tv

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Anonymous User
Not applicable
‎21-08-2018 12:35

Hi I need help with my movies

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Wieslawa
Advocate
‎22-08-2018 7:18

Good morning, 2 days ago (20 August ) i was waiting on someone who had done my internet useful,any person didn’t come.I need internet!What should I do?Can you give me another date? I’m waiting for your answer,Please will be fast because i need it for my work!Internet is very useful for me and my job.

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Anonymous User
Not applicable
‎22-08-2018 18:47

i need a refund from my recencent payment as the money wasnt mine

 

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Anonymous User
Not applicable
‎12-09-2018 21:26

I tried to pay for entertainment pass telling me rejected I've got money in my account I tried updated my bank card online it wouldn't work 

Anonymous User
Not applicable
‎15-09-2018 7:45

Hi I have an account with you but my old card was cancelled and would like to purchase sports pass wondering if you can help 

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schnapps
Legend 5
Legend 5
‎15-09-2018 8:14

In response to Anonymous User

Hi @Anonymous User

Have you tried going to My Account and select Personal Details on here to update the details on your bank card? 

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Anonymous User
Not applicable
‎15-09-2018 12:18

Paid with my Croatian credit card (twice!), put my new British address, transaction commited, but My Account --> Bills & Payments still says I didn't have any payments on Now TV?!?

Can anybody please commit my transaction, or at least roll it back?

Thank you.

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Anonymous User
Not applicable
‎06-10-2018 16:15

why can't we ever get to talk to a human

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Anonymous User
Not applicable
‎26-10-2018 13:36

HI please can u help me I have phoned bank and got the payment details revoke but still cannot buybpass

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