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Euphrosene
Scholar

Re: Credit Card authorised but not claimed by NowTV

Just re repeat: you *know* the issue yet you *still* cancel my service (ie the goodbye email)???

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artesea Legend 5
Legend 5

Re: Credit Card authorised but not claimed by NowTV

@Euphrosene NOW TV have identified an issue taking payments from some Mastercards, hopefully they can resolve this quickly for you.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Euphrosene
Scholar

Re: Credit Card authorised but not claimed by NowTV

Thanks for letting me know @artesea.

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Community Manager
Community Manager

Re: Credit Card authorised but not claimed by NowTV

Hi @Euphrosene,

 

thanks for your post.

 

We've now sent you an email in regards to you issue as we can't discuss your account over the Forum.

 

Thanks

 

Simon

NOW TV Team

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Euphrosene
Scholar

Re: Credit Card authorised but not claimed by NowTV

Thank you, email recieved and thanks for sorting it.

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Euphrosene
Scholar

Re: Credit Card authorised but not claimed by NowTV

Thanks Simon for that interim solution. Unfortunately, the same problem has re-occurred and I keep getting the 'no payment can be taken' screen and warning emails.

 

Rich from NowTV Help deleted my credit card altogether and told me to re-input it. I did - and still I keep getting the same.

 

In December, I could at least manually buy a pass. This option has disappeared altogether so I cannot buy anything (except movies and/or sport presumably, which I do not want).

 

I have been emailing support for the last week and have had no explanations why the 'Buy Now' link has gone.

 

Please advise.

 

Clearly I would like to keep my subscription but if this fails again, it will not be my fault.

 

And yes, the card is fine (and the payment was authorised) and works fine elsewhere with auto-renew.

It also worked as it should when a pass was manually purchased (as opposed to auto-renew).

 

I think I have used up enough energy on this. If it fails again, it's been nice knowing you Woman Frustrated

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Rob-T
NOW TV Team (Retired)

Re: Credit Card authorised but not claimed by NowTV

Hi @Euphrosene

 

Thanks for getting in touch. I'm sorry to hear about the issues you've been having.

 

I have dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂

 

Thanks,

 

Rob

NOW TV Team

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