This is a wierd one!
I noticed that a Now suscription was coming out of my papal when I knew I had cancelled it and it transpitres that I had cancelled asubscription but the money coming out was ANOTHER account that I had set up in 2020 with an old email address. I closed that email address down in 2020 and so I was not seeing the subsription receipts each month. In the meantime I somehow opened a second account in the email I have now and were happily watching that with the other payment coming out all along. Ive been told that I can only have a refund for 3 months which I am really upset about as we didnt watch it under the other initial acoount apart from the first couple of months as far as I can understand.
Ive even asked for all of my data so that i can make a case for myself but the document that has been sent is so hard to fathom that I have lost the will to live!
I would really appreciate any advice 😣
It’s a good idea to check your bank and credit card accounts every month: it isn’t just Now that are prone to be charging you for things you don’t know about, thought you had cancelled, or just don’t want any more.