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Ros1961
Mentor

cancelling my tv pass

Hello I hardly ever (almost never) watch the TV on my NOW package so thought I'd cancel saving £9.99 per month. However, a message is displaying saying this may affect my account as this is linked to my braodband/phone package.  Can anyone help with what the cost will be if I do cancel? Thanks.

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NOW TV Team Graham-S
NOW TV Team

Re: cancelling my tv pass

Hey @Ros1961

I'll pop you a quick email and have a look at this for you Smiley Happy

Mylesh98
Newbie

Re: cancelling my tv pass

I cancelled my account back in August/ September and you’ve cheerier me two months...

Ros1961
Mentor

Re: cancelling my tv pass

Hi there. Is there an answer posted somewhere that I cant find? Seems Ive clicked something which makes my question appear answered and Im no further forward with an answer! Thanks Ros

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NOW TV Team Pol-M
NOW TV Team

Re: cancelling my tv pass


@Ros1961 wrote:

Hi there. Is there an answer posted somewhere that I cant find? Seems Ive clicked something which makes my question appear answered and Im no further forward with an answer! Thanks Ros


Hey @Ros1961

If you are looking to cancel your TV passes you can go to "My Account" and then go to "Passes & Vouchers".

Once you get through to this you will be given the option to cancel any active passes you have on your account.

I hope this helps

Thanks

Pol

NowTV Team

Ros1961
Mentor

Re: cancelling my tv pass

Hi Pol that was the problem. I tried to cancel but it says this is part of a package and will affect what I pay sort of thing. I'm trying to find out what my new charges would be if I cancel? Thanks
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NOW TV Team Pol-M
NOW TV Team

Re: cancelling my tv pass


@Ros1961 wrote:
Hi Pol that was the problem. I tried to cancel but it says this is part of a package and will affect what I pay sort of thing. I'm trying to find out what my new charges would be if I cancel? Thanks

Hi @Ros1961 🙂

There was an email sent to you yesterday explaining what is going on.

If you haven't received this message here and I will send another email for you.

I hope this helps

Thanks

Pol

NowTV Team

Ros1961
Mentor

Re: cancelling my tv pass

Hi Pol haven't received the email. Please resend? Thanks Ros
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NOW TV Team Graham-S
NOW TV Team

Re: cancelling my tv pass

Hey @Ros1961 

Please check your emails when you're free. I have resent the email from yesterday.

Ros1961
Mentor

Re: cancelling my tv pass

thank you, got it!
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