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being charged without me being told

 I signed up for NOW Entertainment on 14th September and got billed £9.99 as expected and got an email confirming. When I looked at my credit card statement I was billed on 21st September for £9.99 for NOW cinema and on the 22nd Septmber £6.00 for BOOST. No email confirming purchase etc. I have contacted help desk, have chatted to agent and they siad they would look into fault reference etc. I have cancelled my membership of cinema and boost as I did not want that and myabe I should cancel my entertainment too as these random charges applied to my account really mess up my budget




Could we be talking about August here?

But anyway, see:-

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

OOOPS yes - well spotted. Its August. I have set a pin on my account and cancelled the Cinema and Boost 'memberships' on my account. I deliberately did not apply for a free trial but thought I had a monthly contract on Entertainment which rolls over by month and costs the full £9.99 per month. I went through twice when signing up to this ( I have been a customer of NOW before and formerly was very pleased with it but only want it for certain months of the year) - this was to ensure that I was NOT signing up to the Cinema/boost subscriptions as I have no use for these. I spoke to an agent about a refund and we will see if anything actually does get done.  In the best case scenario I assume that these errors are the result of badly implemented billing systems where they do not care if some people are billed erroneously.  In the worse case ....well I let you fill that in!


 I cancelled everything months ago and still being charged now!! So annoying, they can’t be contacted but still take your money 

Legend 5
Legend 5


Replied to the thread that you created.........

Payments taken when cancelled membership!

FYI that I do not work for NOW, just a NOW customer trying to help