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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

Being charged sky cinema!

I agreed for a 6 month free pass of sky cinema when I signed up for WiFi it was offered to me and you are billing me for it why is this ? Not happy as I haven’t even watched it as I can’t get the app on my tv yet! 

Close my account and card details

Hi I would like to close my account and take of my card details I had the free trial but  is now cancelled but it keeps charging me 10 p a month to my card so I need to cancel I know it’s not a lot but don’t like the idea when they said t was a free ...


Hi, my son has gone into the tv without me knowing and has paid for a sports pass? So I have been charged for something I don’t use also I can’t seem to put a pin on to the bow tv box to prevent this from happening! 

Resolved! Monzo debit card issue

Hello there, I can't use my monzo debit card as a payment method, I've tried to use it as my payment method several times and it simple doesn't works. PS: I use the same card to on a daily basis and have this problem only with now tv.

Account deletion (not just cancelling passes)

During a free trial, I discovered that NowTV requires software that is incompatible with Linux, so I cancelled my passes without ever even using the free trial. My question is NOT about cancelling passes--I have seen other questions on this forum abo...

Resolved! Refund question

Hi I've been charged for a month of sky movie pass because money just went into my account but I don't intend to use it. Is there any way I'm eligible for a refund?

Deleting NowTV account

 I have signed up for a trial and I'm not happy with the service, so I would like delete my account entirely and remove my personal details. However, there doesn't seem to be any way to do this via the account options. I've looked through the forums ...