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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Bill even with Passes

Hi,I’ve been getting charged for the last few months (only just realised as I checked bank accounts) £7 has left my account a few times even tho I have 2 different 6 month passes on. Can this please get sorted as I don’t use it anywhere near enough w...

Someone has been using my account

I cancelled now tv 3 years ago and did not realise my account was still active Someone has been using it on a PlayStation. I don’t own a playstation They have had a subscription for Entertainment for at least a year and Hayu since Nov 2019 i want a f...

Billing

Will I need to start my contract all over again if I haven't paid my last two bills? Had money issues until the end of this week but it's past the date they sent me an email to say it would be cancelled. 

Tv Boost

Hi I have just noticed I was charged for TV boost even though I have never applied for it. Who do I raise it with as there is no contact email anywhere,please? Also- how to cancel it- it’s not in my passes account? thank you 

Taking payment after death of mother

I have lodged a complaint about this and i have spoken to the useless people on chat who declared data protection to me.I cancelled my mothers pass in Feb, she was hospitalized and died in April,  but nowtv continued to take payment only noticed toda...

Refund

My 2 year old , had the now tv remote and pressing buttons. When I’ve looked he’s added a sky sports day pass for £9.99 and started the free trial for now tv boost. I have cancelled the free trial and added a payment pin onto my account now which I d...

Wiped out my bank account

i posted earlier seems bank been declining payments, so offered to pay june then july on friday, no they want whole amount and cleaned out my bank  took it all and left me with £1.17, all so i can work! this is ridiculous and i will be leaving after ...