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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks


Hi I've made my payment for my account on the 10th of October and I have been cut of today and it wants me to pay again I am NOT paying twice in 1 month and I want my Internet that I have paid for, please may I know why I'm getting asked to pay twice

Cancelled free trial but still being charged.

I cancelled my free 7 day trial within the given time frame but have been charged £9.99 and £3.00, I would like this refunded, can anyone advise how to get this done seeing although you cant contact anyone at Nowtv. Otherwise I will action a chargeba...

Resolved! Temporary transfer due to house contract?

Hi, just wondered if anybody can help....I don’t seem to be able to get through to speak to a out of contract and due to move house. As I’m moving to a village I don’t want a new contract with now broadband as signal horrendous....constant...

Bill jump!

I had a 12 month contract at £25 per month (broadband only offer). 12 months is up apparently so it is now £32 which is fair enough, though it would have been nice to be given prior notification. Anyway, my bill has now jumped to £57! This looks like...


How do I delete my account I haven’t used it for months and don’t want now tv at all anymore I’d feel more comfortable if I knew my card details and everything was deleted permanently not just able to remove passes 

updated payment details

Hi i have updated my payment details today and am slightly late doing it as i forgot, one was due out on the 16th and the other on the 20th (today is the 23rd)  i know that most companies will try again the next working day but as this has passed wil...

Resolved! Terrible Device Limit

I've complained about this device limit before when I bought an AppleTV, only to find out I couldnt use NOWTV on it because of this device limit, last week my girlfriend accidently removed our Apple TV from the device list to watch the F1 on her lapt...

Cancelling free trial (before it starts)

I just signed up with the intention of watching Modern Family during half term only to find out it isn't on at the moment! Is there a way to cancel so I can still use the 7 day free trial at a later date? I know I can cancel now but the 7 day trial w...

Day pass not starting

Hi all, I have a couple of problems with NowTV and trying to get them resolved is a nightmare! 1) i have been charged for a sky sports day pass even though i didnt buy one2) i want to take advantage of a sky sports offer (£20 for 3 months) but i can;...