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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Got charged twice

I recently signed up for NOWtv 7 day trial. Fee days later I have been charged £9.99 and £5. Why is this ?! I thought trials you don’t pay

Resolved! Term

Hi anybody know how I can find out how long I have left on my account for broadband without trawling through all my bank accounts to find when I started paying just want to know how long I’ve got left thanks Matt 

Mattyboy by Advocate
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Resolved! Subscription paid but not recognised

I renewed my membership today via Apple Pay (Now TV Entertainment) which had been working perfectly for the first month. The money is showing as having gone through in my bank account but when I try to view programmes the renew membership box comes u...

Change of billing address

I need to change the billing address on my account due to a house move but am unable to do this - there is no option to edit in my account? Can anyone help please?


i cancelled my subscription ages ago and it’s still taking money, id like a refund and i want to delete this account 

Resolved! Looking at our bills

We have NOW Broadband and Entertainment.Broadband £25 and Entertainment £5.99 We as many are looking at our bills (across everything) and we rarely use the NOW Entertainment also looked on a compare site for just Broadband prices. NOW Broadband is th...

Sky Cinema

Last week I paid £9.99 to watch a film on Sky Cinema. It said it would bill me every month, but I don't want that, and wish to cancel. Where do I go to do this?Thanks.

Wrong account information

I’ve logged into my account with my own email but it holds details of someone else’s name and mobile1.doesn’t this break dpa? 2. no billing information is showing 3. it isn’t showing “my” account so I can’t cancel help!