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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Hi my payment details are up to date.. but for some reason it’s not been taken.. why is this can someone help.

Resolved! Account and billing

My account has been charged but I can not watch anything but used to be able to last week when I first made the account. I payed for HAYU and Entertainment and in my bank statement the money has been taken out my account but I can not watch anything!

broadband has increased without telling me!

Hi I subscribed to the fab fibre in august - 12 months at 23.00 - I have just logged onto my account and found that i have been charged 32.00 since September 2021 - I am really upset how has this gone up after only one month and how do i get the pric...

Resolved! My bill

My bill Is not due until Friday the 18th yet I just went to change channel and it's saying oops it looks like you don't have a membership but the money is not due until the 18th of Feb not sure what to do 

Ray26 by Advocate
  • 46 replies
  • 10 thanks