Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Number of devices you are able to watch at the same time

Just been kicked out because too many people watching at once (only 2) logged in to see what’s going on , my plan details says only 1 stream allowed, since when; been a member for years and always allowed to stream 2 devices at any one time. how are ...

Duplicate accounts, double payments, intermittent service

Hi forum 2 part question 1) I’ve been paying sometimes for multiple accounts due to a family separation and I wondered if there was a way to delete an account entirely without looking like I’m being difficult. I don’t want to remove devices, change ...

Adverts are WRONG

Can I please ask why tf NowTV think it’s acceptable to even consider filling every show with adverts. Its literally a joke. If you pay for a service - you shouldn’t be forced to watch them mid show - I don’t care if there are different tiers of membe...

Resolved! Cant find my account to close it

Hi, I thought I had closed my account more than a year ago. I am still being billed but now I can't find an account to close or cancel Anyone had a similar experience? PS. What is frustrating is the lack of a helpdesk. rICHARD

Resolved! closing account FULLY

Hi, I want to close my account. I tried it for free for two weeks and forgot to cancel on time so was debited for the first month. I still want to close the account though and cannot find any way to do it online myself.

Can't get Invoice for tv pass

When viewing my billing information and looking through previous payments I can see for an individual month what I was charged for broadband and tv passes, however when i press the download invoice button only the broadband pdf is downloaded. How can...

Resolved! Anyone else find NOW tv terrible to get going?

All I wanted to do was change a password and for some reason this stupid software / website of NOW tv fails to advance to step 4 of their process. To rub salt in the wounds, so their unhelpful message centre asks a load of questions as to whether I h...

Subscription

Hello I have paid for this service of £20 pound was made back last month as I clicked on the link to only have to pay for the next 3 months now it won't let my watch it via my TV or on my now TV app because some issue with a payment saying it was due...

Started with billing, now it’s awful customer service.

I’ve been getting billed on an account that’s been inactive for months, struggled to cancel my account so simply wanted to get in touch. I’ve gone through that many automated bots and even taken to scram website that’s a promotion advert (probably so...

Details

I would like to delete my payment details completely but it is not giving me an option to do so? Please help

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