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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Adverts are WRONG

Can I please ask why tf NowTV think it’s acceptable to even consider filling every show with adverts. Its literally a joke. If you pay for a service - you shouldn’t be forced to watch them mid show - I don’t care if there are different tiers of membe...

Resolved! Cant find my account to close it

Hi, I thought I had closed my account more than a year ago. I am still being billed but now I can't find an account to close or cancel Anyone had a similar experience? PS. What is frustrating is the lack of a helpdesk. rICHARD    

Resolved! closing account FULLY

Hi, I want to close my account. I tried it for free for two weeks and forgot to cancel on time so was debited for the first month. I still want to close the account though and cannot find any way to do it online myself.

Can't get Invoice for tv pass

When viewing my billing information and looking through previous payments I can see for an individual month what I was charged for broadband and tv passes, however when i press the download invoice button only the broadband pdf is downloaded. How can...

Resolved! Anyone else find NOW tv terrible to get going?

All I wanted to do was change a password and for some reason this stupid software / website of NOW tv fails to advance to step 4 of their process. To rub salt in the wounds, so their unhelpful message centre asks a load of questions as to whether I h...


Hello I have paid for this service of £20 pound was made back last month as I clicked on the link to only have to pay for the next 3 months now it won't let my watch it via my TV or on my now TV app because some issue with a payment saying it was due...

Ray26 by Advocate
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I would like to delete my payment details completely but it is not giving me an option to do so? Please help