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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Need Street Address for NowTV to Port Number to VOIP

I am going to be switching over my landline number from PSTN managed by NowTV to VOIP managed by Sipgate. For this I need to fill out a Certificate of Authentication to give Sipgate written permission to request from NowTV permission to transfer my P...

AnthonyG by • Advocate
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Resolved! Installation fee

I recently tried to get NowTV broadband installed into my new home on a 1 month rolling contract. This comes with a £69 installation fee. I have paid this fee and was then told I am not eligible to get NowTV broadband. They have not informed me of an...

Hj27 by • Advocate
  • 403 Views
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Switching broadband from BT to Now early

I have requested to switch to NOW from BT. My BT contract is ending on 10th Jun, meanwhile the date of Now TV installation is on 30th May. Can I change my switching date somehow? Would I be fined from BT for early cancellation [by 10 days]? I have al...

Gosh by • Newbie
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Membership not cancelling

Hi, I thought I had cancelled my movies membership pass however I've just been charged for this. I’ve now tried to cancel my membership for movies and entertainment and gone through the steps and confirmed cancellation. but they’re still showing on m...

Alex19 by • Advocate
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Card Expired

My card has expired so payments couldn’t be taken. I’ve updated it now, will the payments restart automatically or is there anything else I have to do?

payments

can you make a 1 time payment to put your account in credit? so say I wanted to pay 100 for the next 5 months? tia

nick999 by • Scholar
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Card Expired

I pressed the paypal option to renew my payments but I don't want TV.The card replace option is non applicable because I have lost my mobile so I can't receive pass-code.Will the TV payment option pay my broadband package with Paypal?Why is the Paypa...

Stewart by • Advocate
  • 207 Views
  • 1 replies
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Resolved! Force a signout in unknown device

Someone is currently using my account right now to stream a TV show. I have no idea who it is! I've reset my password 3 times and removed permissions and set up parental lock pin and payment pin, but they are still streaming! Any help?

LO by • Advocate
  • 333 Views
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