My movie pass payment could not be taken as I've had a new card and hadn't registered it before the payment was due. I have updated the new details as the email told me to and I should have been given the option to restart pass or to buy another one. The buy now pass link is there however when i click on it nothing happens? No page loads....just nothing so I am unable to buy another pass. Can anyone fix this for me? Thanks
I received a message to say my subscription was not renewed as they could not take payment.
I logged into my account yesterday and it said I could have next month for £1 and then £6.99 after that for the Entertainment pass, I paid the £1 which has gone out of my bank.
I have now received another message today to say the same thing - subscription not renewed.
What is happening please?!
Thanks for your post, sorry to hear you're having problems with your account. I would suggest logging into https://watch.nowtv.com/ and have a look to see if your passes are showing up correctly under My Passes.
I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will be able to offer you further support.
sounds like you might had already had an account, which is why you've been told you've already had a trial. We'll need to take a look for you. I've sent you an email with a request for more information.
NOW TV Team