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ajbinner
Occasional Poster

account problems

Tried to watch film. Message says problems with account? Help

 

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1 Solution

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Ranj-S
Mentor 5

Re: account problems

Hi @ajbinner 

 

Thanks for posting. If you are a new customer and have never used NOW TV before you can get the 30 day free movie trial. 

 

Please click on any movie content and it should allow you start you trial. Please get in touch if you have any issues. 

 

Thanks

Ranj

NOW TV Team

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41 Replies
Sabrina-M
NOW TV Team (Retired)

Re: account problems

Hi @ajbinner 

 

Thanks for getting in touch with us.

 

  • Could you let us know exactly what the error message says?
  • What device you're using?
  • What movie you were trying to watch?

Thanks,

Sabrina

NOW TV Team

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XXXXXXXX1
First Poster

Re: account problems

Hi Sabrina, 

 

I'm also having issues with my account, when trying to sign in on my ipad, it staes that there is a problem with my account and I need to sign in on my mac or pc to accept the terms and conditions? 

 

Ive signed into my account on my laptop but it is not acknowledging I have a subscription to movies already and is offerring me a 30 day free trial instead? 

 

Thanks 

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NOW TV Team Stephen-L
NOW TV Team

Re: account problems

Hi @XXXXXXXX1

 

Thanks for your post.

 

I'm sorry to hear that you're having this issue.

 

Have you already started your 30 day free trial?

 

As part of this process you will need to ensure that you enter valid payment details along with accepting the terms and conditions?

 

Once this is complete you will be able to sign into your account on any other device. 

 

If you're sure that you already have a NOW TV subscription, please ensure that you're using the correct username and password that are tied to your active subscription.

 

Let us know if we can help you further. 

 

Thanks,

Steve

NOW TV Team 

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daines7
First Poster

Re: account problems

the email containing my two pins havent arrived and i cant find anyone to sort the problem out someone fancy telling me how i can either get the pins sent out again or get hold of the people to do it
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NOW TV Team Stephen-L
NOW TV Team

Re: account problems

Hi @daines7 

 

Sorry to hear you're having this issue.

 

A member of the NOW TV Team will be in touch shortly via email to help you further.

 

Thanks,

Steve

NOW TV Team 

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ajbinner
Occasional Poster

Re: account problems

Have an entertainment pass, not subscription. Realise for entertainment
section only, not film.
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Ranj-S
Mentor 5

Re: account problems

Hi @ajbinner 

 

Thanks for posting. If you are a new customer and have never used NOW TV before you can get the 30 day free movie trial. 

 

Please click on any movie content and it should allow you start you trial. Please get in touch if you have any issues. 

 

Thanks

Ranj

NOW TV Team

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hywelgolf222
First Poster

Re: account problems

my account is locked

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Rich-L
Mentor 1

Re: account problems

Hi @hywelgolf222,

 

Thanks for posting.

 

I have sent you an email regarding this as it's account related.

 

Hope that helps.

 

Thanks,

 

The NOW TV team

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