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SF2013
Scholar

Why is there no phone number to contact NOW TV customer services on?

Why is there no phone number to contact NOW TV customer services on?

 

Most web based customer service operations have a phone number and email facility as well as an FAQ section where customers can get in contact with the service provider in regards to any issues they may experience.

 

It is far quicker and easier for a customer to contact a customer service team with a simple phone call to try and resolve an issue, yet this facility is not available for NOW TV users. Why?

 

Why are we forced to use a 'live chat' facility that takes time to use, is slow and generally unable to sort any of the issues i have had out to a satisfactory standard?

 

Also, when 'live chat' are unable to sort the issue out, why do they keep telling me to post the issue here in the community forum for it to be resolved?

 

Isn't this just very poor customer service? 

 

Why are we forced to use a lot of our time up in using these time consuming methods and applications to try and resolve our issues when all it needs is a simple phone call?

 

Why has no-one ever responded to my emails?

 

Why has this community forum been created to deal with issues and why are we, as customers, forced to use it to try and resolve our issues?

 

There really is no need for this community forum and it is nothing more than just a gimmick! A decent FAQ section covering all the relevant sections, an email address that is responsive within a very short period and a contact phone number is all that is really needed to help customers deal with the issues which is what most websites and organisations have these days.

 

Why do NOW TV try and leave it to the NOW TV community to try and answer customers queries? Isn't this just a labour and cost saver for them? 

 

Again this is another fine example of NOW TV putting profit before customers concerns and thes questions have failed to be logically answered by NOW TV representatives.

 

Steve.

 

 

 

 

38 Replies
pethead65
Legend 5
Legend 5

Re: Why is there no phone number to contact NOW TV customer services on?

Hi @SF2013 

 

Thanks for posting.  The reason there's no telephone helpline number is because it's an internet service as I'm sure you're aware.  There is an FAQ help section at the top of the forum page which is regularly checked & updated.  I can't comment on why your emails are'nt responded to, that's one for the NOW TV Team. 

 

In addition to the Help section there are help sections for each individual category toward the top right hand side of the particular page.  I'm speaking for myself here, but as a forum member, I quite enjoy participating or else I wouldn't do it!  There are also members of the NOW TV Team on hand to answer posts & deal with specific account related issues.

Please click on Thanks if I've helped.
I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
If it solves the problem, please mark it as an accepted solution to help other members.
Thanks!
SF2013
Scholar

Re: Why is there no phone number to contact NOW TV customer services on?

Hi pethead65,

 

Thanks for your response.

 

A lot of websites that are internet based only that i use do have a customer service phone number which provides contact with a human being! Also they have an email facility which some give you a response back within 2 hours.

 

Unfortunately NOW TV does not have any of these options.

 

I've never found any of the issues i have experienced within the community forum or within the FAQ section.

 

Searching for an issue takes up a lot of my valuable time and a simple phone call could resolve my issue. So does writing about these issues within the community forum.

 

I have been forced to write my issues within this forum as i have had no reply from my emails sent to NOW TV and 'live chat' are not able to resolve them. Therefore this is taking up far too much of my time, which could be better spent doing the many other things i have waiting to do instead of painstaking trying to sort out the issues with my NOW TV box.

 

So far, not one of the NOW TV Team has responded to any of my posts (3 current posts) nor is there any set guidelines that they follow, i.e. response times to issues.

 

It would be far simplier and easier for the customer to just pick up the phone to resolve an issue.

 

Therefore, I strongly believe that NOW TV don't have a customer contact phone number so that they can make more profit by not doing so. Being just an internet service is just a poor unlogical excuse and does not explain why they do not have a phone contact number.

 

Steve.

 

Steve.

 

 

pethead65
Legend 5
Legend 5

Re: Why is there no phone number to contact NOW TV customer services on?

Hi @SF2013 

 

Thanks for your detailed reply.  I would hope that now you have re-posted, Community Manager @Tom-R or another member of the NOW TV Team will respond to your emails and offer a reason as to why none of your posts or emails to NOW TV have received a response to date.

Please click on Thanks if I've helped.
I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
If it solves the problem, please mark it as an accepted solution to help other members.
Thanks!
0 Thanks
Reply
Tom-R
NOW TV Team (Retired)

Re: Why is there no phone number to contact NOW TV customer services on?

Hi @SF2013,

 

I've taken a look through your posts and will respond to your individual topics. I'm sorry that this hasn't been done already- we do our best to respond as soon as possible. 

 

Thanks,

 

Tom

0 Thanks
Reply
devij02
Advocate

Re: Why is there no phone number to contact NOW TV customer services on?

FAQ is fine for general things...however there is a need for help and when i am paying for something i am not getting....and no one to resolve my query it is poor....I have a few new IPADS and do not want to wait 3 months...no one to help...think its time to leave...

artesea
Legend 5
Legend 5

Re: Why is there no phone number to contact NOW TV customer services on?

@devij02 have you tried speaking to someone on live chat? As this is your first post on the forum you seen rather eager to just give up. 

If you jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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BillyKkking555
Advocate

Re: Why is there no phone number to contact NOW TV customer services on?

TOTALLY AND UTTERLY AGREE STEVE ! SKY TV ARE LEGAL THIEVES THEY DONT GIVE A FECK ABOUT INDIVIDUALS THEYRE AFTER A QUICK KILL I WILL NEVER SUBSCRIBE TO SKY AND AFTER THE NIGHTMARE WITH A DAY PASS HERE NOW TV CAN KISS MY SCROTUM IF I'D HAVE KNOWN NOW TV WAS SKY IN THE FIRST PLACE I WOULDN'T TOUCH IT BECAUSE THE MURDOCH EMPIRE OWN IT AND OUTBID EVERYONE TO GET COVERAGE THEN CHARGE US THE EARTH I AM OWED A DAY PASS WANTED TO USE IT TONIGHT TO WATCH MAYWEATHER FIGHT BUT CANT FIND MY FREE PASS AND ONLINE HELP FINISHED AT 10PM EMAILS A WASTE OF TIME AND FORUM IS ###### IM GETTING THE OMBUDSMAN ON THEIR CASE AND PUTTING IT ALL OVER SOCIAL MEDIA IT'S A DISGRACE OUR GOVERNMENT NEEDS LOBBYING AND I'M THE MAN TO START IT.

 

WILLIAM WINDSOR-KING 

Birgit-R
NOW TV Team (Retired)

Re: Why is there no phone number to contact NOW TV customer services on?

Hi @BillyKkking555

 

I understand that you're upset and I'm sorry to hear that you feel this way. 

 

After looking into this, I can see that you managed to contact us already and I believe the issue got sorted.

 

If there's anything else, please let us know.

 

Birgit

NOW TV Team

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stevenpbarker
Observer

Re: Why is there no phone number to contact NOW TV customer services on?

i want to cancel. can you help you robbing b'$t%rds

 

can you help???????????????????????????????????????????