What am I paying for!!!

[Cassydi_1675]

Ok here is my issue.

7 day free trial after which it's £6.99 a month, but for that fee, I don't get access to any content, I have to buy further passes?! So why are they charging us simply to gain access to restricted content, for which we must pay again to watch? And have you tried to cancel?

I've been trying to cancel the £6.99 for 9 MONTHS!!!

Even my bank can't cancel it,and getting a new card doesn't work. The cancellation process is such that you think it's done and then the charge appears again next month.

Trading standards and the regulatory authority have been sent documented efforts of my cancelling my account, and then being charged again the next month, and the poor practices by the actual SKYaccounts, which I'm sure sky will agree, we had a terrible time together due to their underhanded billing tactics....signing customers up at one price, and within 28 days of joining the monthly fee was raised by 50% and the customer defaulted and charged the full contract amount when they asked to cancel because it had become unaffordable. These companies need to be constantly regulared because, just like the vsnjs with the ppi fiasco, they are free to take advantage of it's customers, and until someone asks the regulators to intervene, they get away with it...well I'm the person who has contacted the regulation authority and I hope that sky are made to refund the unfair charges and interest therein....it's nothing different than common theft they are a joke

[gavs82008]

@Cassydi_1675 

What do you mean no access to content?

What membership did you take out?

Have you definitely signed in on the app? When you create your account and install the app it doesn’t automatically log you in. So you have to go to the settings cog top right of the homepage.

[RoyB]

@Cassydi_1675 

7 day free trial of what?

And Now charge on a basis called CPA (Continuous Payment Authority), so even if you have accidentally created two accounts, which I think is what has happened here, and are trying to cancel on the wrong one, your bank must honour any request you make to stop paying the CPA(s) with the reference(s) that Sky/Now give, and if they don’t, then they must refund you any money they pay out on them after receiving your request. So notify that to the relevant regulators….

But again, I expect you have a duplicate account, which is why you paid (on one account) and couldn’t get access (on the other).

Have you followed the steps in the Help to check for duplicate accounts?

https://help.nowtv.com/article/find-an-account

Have you been on Live Chat with Now to try and resolve this?

Chat online

From here, you can contact Now via Live Chat.

Avoid ‘Get Help Quickly’ on this screen. This leads to the Nowbot, an AI bot that might well assist you in navigating the Help; but if you need to talk to Live Chat, you have already gone beyond that, and all the Nowbot can bring you is frustration.

And what fee, for what, was increased by 50% in the first month? On what date? (If you have all this documented, you should know).