cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Doormat83
Advocate

Updating card details

Hi, I’m trying to update my card details but when I do there’s no option to save my new card. I’ve tried on my iPhone, my kindle and my pc. 

0 Thanks
Reply
3 Replies
schnapps Legend 5
Legend 5

Re: Updating card details

Hi @Doormat83 

 

Bit of a long shot, but when you updated your bank card details did you also re type in all the other entries on the screen page such has your billing address etc to see if the confirm green button appears at the bottom of your internet browser screen ?

0 Thanks
Reply
Doormat83
Advocate

Re: Updating card details

I did 😢

0 Thanks
Reply
schnapps Legend 5
Legend 5

Re: Updating card details

Hi @Doormat83 

 

See if there is anything in this article helps.

 

https://help.nowtv.com/article/change-my-payment-card-or-billing-address 

 

Otherwise see if live chat can assist you further and give you advice and point you in the right direction though they won't be able to apply the new card onto your account.

 

To reach live chat, open the link below and click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-account-payments/payment-card-expired-or-declined 

0 Thanks
Reply