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Unused Preloaded content passes disappeared

Preloaded content passes that i have had added to my account, 4 sports day passes and a 3 x 1 month passes from a now tv smart tv box have all gone missing.

Is this a mistake or is there a deadline for their use?

2 Replies
Elite 3

@Gwatch generally shop bought vouchers expire 12 months after purchase with the exception of those purchased from Game which expire after 6 months. 


I believe preloaded vouchers (those that come free with a brand new stick) have a longer expiry date.


You could try chat, although it's still limited some people are getting through. Or email


customerservices @ (ensuring no spaces)