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Newbie

Unable to update payment details online & been onhold for 1 hour on the phone

I have a new card & if I don't update my card details my subscription within 5 days it will be cancelled. Each time I go to the page online to update my bank details it loops back to a page to say welcome / let the entertainment begin. I am a patient person but I have been on hold for almost 1 hour and I am starting to lose my mind with it! 

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Advocate

Re: Unable to update payment details online & been onhold for 1 hour on the phone

I’m having this exact same problem, please if you get any form of reply from them could you let me know? I remained days ago with no response at all, worst customer service I’ve ever received from now tb

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Re: Unable to update payment details online & been onhold for 1 hour on the phone

im having this exact problem, everytime i click on payment details it just goes back to the home screen. Its driving me bonkers as they will cut me off too if i dont update, live chat is off...which number did you ring cos i cannot find any number?

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Advocate

Re: Unable to update payment details online & been onhold for 1 hour on the phone

Did you resolve this? I'm having the same problem almost a month later...

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