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Jimperkins
Advocate

Re: Trying to cancel subscription

I have been trying since 9am this morning to get thru on chat to cancel.

It's a joke,customer service ZERO.

Eady to sign up but Nowtv make it way to difficult to cancel.

I'm being charged still for my last home since I moved to BT at my new house.

Vm10
Observer

Re: Trying to cancel subscription

Nothing on the site is helping me cancel last payment was taken Oct 2019 and I'm still paying for it

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Saint1976
Elite 2

Re: Trying to cancel subscription

@Vm10 you can cancel passes through your account. While logged in via the browser site click on the little man at the top right, manage account, passes and vouchers and then click on cancel pass. Cancelling is a 3 or 4 stage process that culminates in a confirmation screen and a corresponding email. You have to keep working through the screens until you get both. You will need to do this for each active pass.

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AndyWilson
Advocate

delete

delete this message please.

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Kams1982
Mentor

Re: cancelled subscription requesting refund

Dear Now TV,

 

Today I purchased Sky Sports in error. I have now cancelled it but would like to request a refund.

 

I look forward to hearing from you soon.

 

Kind Regards,

Kamal.

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gavs82008
Legend 5
Legend 5

Re: cancelled subscription requesting refund

@Kams1982 

This is a customer forum. 

 

You will need to either fill this form out 

https://account.nowtv.com/payments/query/incorrect-charge

 

Or go onto Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

 

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Graham1252
Advocate

Re: Trying to cancel subscription

Tell your bank to stop payments that works

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CANCELbot
Observer

Re: Trying to cancel subscription

Subscriptions, I get it you take a three month offer and you navigate as much as you can to see if at the end it is the end. In my case at the end I had problems accessing sport so assumed that was it but of course I should have realized it wasn't and then the time taken to find how to cancel, being asked three times if I am sure and the then the longest T&C before making a simple comment which conceivable are there to deter post like mine. Please make it clearer when subscribing to short term offers and easier to cancel Now TV

Thank you

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brawangel
Advocate

Re: Trying to cancel subscription

Hi

Why not cancel through your Bank ?

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Ozie
Mentor

Re: Trying to cancel subscription

I have had the same problem, logged onto mine 5th September expecting to cancel Sky Sports and found I had no active passes.

 

2nd October, charged for sky sports pass, log backon again, no active passes to cancel.

 

Notice the 2nd time I was being directed to NowTV 'ie' instead of 'uk', but why? I work In IT and I though I bet it is because I am restricted the privacy options, which it was. 

 

Enabled all privacy options and then I am re directed to 'uk' and my active passes are displayed so I can cancel them,.

 

This is a bug with the privacy options not been correctly tested with the code for the correct user journey, I am an open complaint awaiting a reply from customer services, as yet they are unaware of the above detail as it was raised before I did the root cause analysis.

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