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Anonymous User
Not applicable

‎24-08-2022 12:11

Taken payment after cancelled

Now tv have taken payment even though i have cancelled my subscription about 3 months ago  and they haven’t taken a payment in over 3months and now all of a sudden they have taken 33.99 out my account really not happy about this specially as I will now not be able to afford bills going out my account thank you nowtv for ruining my month do you have no idea how hard it is at this moment in time and you’ve just made it a lot harder 

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3 REPLIES 3
schnapps
Legend 5
Legend 5

‎24-08-2022 12:24

Hi @Anonymous User 

Anybody else got access to playback devices with your login details on it, for example kids etc or have you got rid of a playback device and didn't remove your login details on it .

Do you have a payment pin setup on your NOW account.

Jump over to live chat for further assistance on the matter.

Click the green chat online button from this link page below to contact NOW live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint 

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Anonymous User
Not applicable

‎24-08-2022 12:27

In response to schnapps's comment

No I only have it on my phone and my son always asks if he can do anything before he does it and he hasn’t done this so it’s not him and my wife doesn’t even use anything apart from normal tv 

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schnapps
Legend 5
Legend 5

‎24-08-2022 12:30

Hi @Anonymous User 

Add a payment pin to your account anyway to be on the safe side.

Jump over to live chat for further assistance, where live chat deals with account related matters, where the forum is mainly customers helping out other customers and can't help with regards to refunds.

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