cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

TWO PAYMENTS TAKEN FROM MY ACCOUNT

I have just checked my bank account and notice that Now TV have take two of the same payment from my account. I have tried to sort this out with their chat service and look for a response from Now on this site and I havent found anything useful.

 

NOW TV NEEDS TO CONTACT ME IMMEDIATELY.

0 Thanks
Reply
3 Replies
Anonymous User
Not applicable

Re: TWO PAYMENTS TAKEN FROM MY ACCOUNT

I have a similar problem

i cancelled my sport subscription when football was no longer being played however they are still taking money out of my account even though they are not issuing bills!

there is no way of contacting this useless company and I may well have to cancel my bank card to stop this theft of my money. 

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: TWO PAYMENTS TAKEN FROM MY ACCOUNT

@Anonymous User @Anonymous User 

Unless you have contacted Now TV by filling out a complaints form there is no way that Now TV will get in touch. 

 

There are a couple of things, another account could have been created using the same payment details. 

You can confirm using this link. 

https://help.nowtv.com/account-finder/ 

 

If there is only the 1 account, you can check to see recent payments by

https://help.nowtv.com/article/how-do-i-view-my-payment-history

 

You can also try filling this form out, but its not a guarantee. 

https://account.nowtv.com/payments/query/incorrect-charge


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
Anonymous User
Not applicable

Re: TWO PAYMENTS TAKEN FROM MY ACCOUNT

Thank you for your response.

 

I have filled in a complaints form, and I'm still awaiting a response from them regarding my complaint.

 

I used the tool to search for an account and no accounts came up not even mine. I double checked the card details that I use and they were correct. So that didnt help me at all.

 

I'll give Now till the end of the week to respond and then I'll have to make another complaint.

0 Thanks
Reply