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Still hacked account

I’ve contacted nowtv four times about a person with a stick using my account,I’ve changed my password numerous times I’ve signed out all devices numerous times and still they can watch on my account how are they still able to do this any help would be much appreciated.

Legend 5
Legend 5


Worst case request for the account to be closed and create a new one?

FYI that I do not work for NOW, just a NOW customer trying to help


Beats me.

Make sure you are signed in on another device, a TV or something.

Change your password. Make sure it’s not one you have used before, and not one that somebody could guess because you use a pattern, e.g. Peter6-1, Peter6-2, Peter6-3, and so on.

Sign out of all devices.

Then go to the TV or whatever that you signed in on as above. Are you signed out of it? If not, there’s the problem; report back here.

If you are signed out OK, though, next check Manage Now Account, My Devices. Is the list cleared? (I don’t know if it should be, so maybe don’t worry if it isn’t. Anybody else know?). Note Time Now.

Check this list periodically. Make sure every device signing in after Time Now is one you know about. If somebody wants to sign in, make sure you do that for them, without ever revealing the new password, even to people you think you can trust, family members and the like.

If nobody but you knows it, nobody can leak it. If you get pushback, explain why this precaution is necessary in the current circumstances. If somebody seems to be disproportionately angry about this, draw your own conclusions.

Oh, and set a Payment PIN also, if you haven’t already, before the intruder buys a Membership on your dime.

Keep us posted on how things turn out!

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.