@kevin6270 That's very frustrating for me, especially since there's no contact methods available at the moment to explain this. Oh well I'll just miss the end of the season on Sky if need be (still got BT Sport anyway) and will just re-subscribe when the 20/21 season eventually begins
They're just seeing what they can get away with. Remember, they see NowTV customers as disposable, whereas contracted Sky customers are seen as customers to be preserved and not upset.
They clearly don't care about Now TV customers as you are witnessing first hand. Any money they make from NowTV is simply lunch money, the main business is Sky directly.
Sorry to be the bringer of bad news.
Given we customers see NowTV as disposable, it makes sense that we are treated differently.
If anyone is keeping track.... I wrote to the Sky email address (on a previous post) and got referred to someone at NowTV, who cancelled the subscription and refunded £40 (I was on the £20 per month Black Friday offer).
They gave me the option to restart it again at a discount when I want to, but exactly how I do this is not clear and they have now stopped responding to me.
It's a mildly satisfying conclusion but there was a confusing barrage of automated emails about the complaint once they started looking into it.
It's a shame NowTV occupy the comparative gap in the market that they do, because if they had much competition they would be exposed for not taking themselves seriously and wouldn't last very long at all.
I'm in the same boat.
I got an email reply after emailing sky executive from now tv offering refund for four months but before I could accept got same email about extended sports until resolution of football season.
I've tried emailing back now tv customer service but all gone quiet.
Tempted to bother the sky executive again.
His email address is Jeremy [at] Darroch [at] skygroup [dot] com however my most recent email to him was responded as below
From: Executive Support Team @Sky.uk <estenquiries [at] sky [dot] uk
Good Morning Mickles,
Thank you for your email.
I am afraid we are unable to assist with NowTV enquiries, please send any complaints or enquiries to the below email address where they will be more than happy assist.
NowTVExecutiveService [at] firstsource [dot] com
Customer Priority Team
Further to this, the email they gave me NowTVExecutiveService [at] firstsource [dot] com bounced back message so don't waste your time by writing to it.
I suggest anyone with queries keeps writing to estenquiries [at] sky [dot] uk and Jeremy [dot] darroch [at] bskyb [dot] com as these addresses do initiate responses.