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Mentor

Re: Sky sports pass suspension

@kevin6270  That's very frustrating for me, especially since there's no contact methods available at the moment to explain this. Oh well I'll just miss the end of the season on Sky if need be (still got BT Sport anyway) and will just re-subscribe when the 20/21 season eventually begins

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Expert

Re: Sky sports pass suspension


@Mikeysteam wrote:

They're just seeing what they can get away with. Remember, they see NowTV customers as disposable, whereas contracted Sky customers are seen as customers to be preserved and not upset.

 

They clearly don't care about Now TV customers as you are witnessing first hand. Any money they make from NowTV is simply lunch money, the main business is Sky directly.

 

Sorry to be the bringer of bad news.


Given we customers see NowTV as disposable, it makes sense that we are treated differently.


Currently watching on catch-up: Modern Family S11, The Flash S6, Arrow S8, Supergirl S5
Waiting for boxsets: Runaways S3 .
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Mentor

Re: NRe: Sky sports pass suspension

If anyone is keeping track.... I wrote to the Sky email address (on a previous post) and got referred to someone at NowTV, who cancelled the subscription and refunded £40 (I was on the £20 per month Black Friday offer).

 

They gave me the option to restart it again at a discount when I want to, but exactly how I do this is not clear and they have now stopped responding to me. 

 

It's a mildly satisfying conclusion but there was a confusing barrage of automated emails about the complaint once they started looking into it. 

 

It's a shame NowTV occupy the comparative gap in the market that they do, because if they had much competition they would be exposed for not taking themselves seriously and wouldn't last very long at all. 

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Mentor

Re: NRe: Sky sports pass suspension

I'm in the same boat.

 

I got an email reply after emailing sky executive from now tv offering refund for four months but before I could accept got same email about extended sports until resolution of football season.

 

I've tried emailing back now tv customer service but all gone quiet.

 

Tempted to bother the sky executive again.

 

Kind regards,

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Mentor

Re: NRe: Sky sports pass suspension

I've just done exactly that. There are still unresolved questions but they told me the case is closed. I've written to Jeremy Darroch again. 

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Advocate

Re: NRe: Sky sports pass suspension

Do we have his email address, same problem here 

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Mentor

Re: NRe: Sky sports pass suspension

His email address is Jeremy [at] Darroch [at] skygroup [dot] com however my most recent email to him was responded as below

 

From: Executive Support Team @Sky.uk <estenquiries [at] sky [dot] uk

 

Good Morning Mickles,

 

Thank you for your email.  

 

I am afraid we are unable to assist with NowTV enquiries, please send any complaints or enquiries to the below email address where they will be more than happy assist.  

 

NowTVExecutiveService [at] firstsource [dot] com 


Kind regards  

 

Customer Priority Team

 

 

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Mentor

Re: NRe: Sky sports pass suspension

Further to this, the email they gave me NowTVExecutiveService [at] firstsource [dot] com  bounced back message so don't waste your time by writing to it. 

 

I suggest anyone with queries keeps writing to estenquiries [at] sky [dot] uk  and Jeremy [dot] darroch [at] bskyb [dot] com  as these addresses do initiate responses. 

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Mentor

Re: NRe: Sky sports pass suspension

Same, the bounced back.

 

Thanks for your help.

 

Will try the estenquiries email address.

 

Many thanks again.

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Advocate

Re: Sky sports pass suspension

Hi,

 

Has anyone had any luck with an extension to their passes? 

I have just gone to mine and it is asking for me to pay for further subscriptions.

 

 

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