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Yakayam84
Advocate

Silly mum

I forgot to set up my pin and it looks like my son just bought weekly sport pass 

How can I cancel it please? 

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Re: Silly mum

No such thing as a silly mum, just over enthusiastic sons 😀 Hope you get sorted.

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schnapps Legend 5
Legend 5

Re: Silly mum

Hi @Yakayam84 

 

The week & day sports passes do not auto renew, so you won't be able to see a cancel option under My Account > Passes & Vouchers whilst logged in on here.

 

For a refund, pop over to live chat and explain to them what's happened (which happens quite a lot with little ones if you haven't added a Payment Pin to your account).

 

To reach live chat open the link below, then click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/cancelling-or-renewing-now-tv-passes 

 

Then once you have been hopefully sorted out by live chat, then go to My Account > Settings & Pins on here and add a Payment Pin to your account to prevent this happening again in the future.

Re: Silly mum

No such thing as a silly mum, just over enthusiastic sons 😀 Hope you get sorted.

View solution in original post

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Yakayam84
Advocate

Re: Silly mum

Thank you all, everything is sorted!

Now to set up my Pin so it won't happen again 😜