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Paulnatz
Mentor

Remove device?

Hi there

 

I've been trawling through the community in search of help

 

All I want to do is remove 1 device from my list (a roku/nowtv stick)

 

I'm using my android phone to do this 

Maybe that is the problem 

 

I've just bought a new TV and added that a couple of days ago

Maybe that is the reason 

 

I'd like to permanently delete my roku/nowtv stick without changing my password 

 

Could anyone help please

I'm just going around in circles here!

 

Thanks

 

Paulnatz

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schnapps
Legend 5
Legend 5

Re: Remove device?

Hi @Paulnatz 

 

Have a read of this

 

https://help.nowtv.com/article/managing-my-devices 

 

Until you play on some future different devices the NOW Stick will stay on your list.

 

The format has changed from previously before, where you could remove a device by hitting the bin icon under your online account under Manage Devices.

 

You can have up to devices stored on your account and watch on device at a time (3 if you have NOW Boost).

If you're a BT customer, you can watch on 2 devices at once as long as one is a BT TV Box and you start streaming in the correct order. For more details, see the Streaming and devices section here. If you have Boost, you can watch on 3 devices at a time.

Once you’ve added devices up to your maximum of 6, when you start watching on a new device the one with the oldest Last used date and no downloads on it will automatically be removed to make space for it. Devices with downloads on them will be the last to be removed.

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schnapps
Legend 5
Legend 5

Re: Remove device?

Hi @Paulnatz 

 

Have a read of this

 

https://help.nowtv.com/article/managing-my-devices 

 

Until you play on some future different devices the NOW Stick will stay on your list.

 

The format has changed from previously before, where you could remove a device by hitting the bin icon under your online account under Manage Devices.

 

You can have up to devices stored on your account and watch on device at a time (3 if you have NOW Boost).

If you're a BT customer, you can watch on 2 devices at once as long as one is a BT TV Box and you start streaming in the correct order. For more details, see the Streaming and devices section here. If you have Boost, you can watch on 3 devices at a time.

Once you’ve added devices up to your maximum of 6, when you start watching on a new device the one with the oldest Last used date and no downloads on it will automatically be removed to make space for it. Devices with downloads on them will be the last to be removed.

View solution in original post

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Paulnatz
Mentor

Re: Remove device?

Hi Schnapps 

 

So I guess as I don't need or use the stick I could permanently disable it by smashing it and binning it and it will eventually disappear from my device list

 

Makes sense 

 

Thanks 

schnapps
Legend 5
Legend 5

Re: Remove device?

Hi @Paulnatz 

 

The registered list is now a dynamic list and to totally remove the old Stick off the list you will need to use and watch a number of new devices until the stick was the seventh last device watched.

 

To be honest it's a strange method that NOW have made here and also there is no option now to rename your devices, which you could have done previously.

 

If you are going to throw out the old Stick then make sure you fully factory reset it to remove all trace of any account login details.

Paulnatz
Mentor

Re: Remove device?

This was my thoughts about a factory reset 

However I've lost the remote 

I'm sure there's some kind of button to hold on the side that might do a reset 

 

But if that didn't work I was just going to use a hammer until the stick was totally obliterated 

 

Works for me!

schnapps
Legend 5
Legend 5

Re: Remove device?

Hi @Paulnatz 

 

Normally holding in the small reset button on the Stick for around 15 seconds whilst the Stick and television is powered up will usually fully factory reset the Stick with the "Lets Get Started" message popping up on the television screen.

 

Or a hammer will also do the trick 😁.

starman73
Expert 3

Re: Remove device?

If you lose remote, you can use the Roku app on phone to replace it.  And do factory reset from there.

frenchla
Newbie

Re: Remove device?

I want to delete my latest nowtv stick from my devices so my husband can login and use it.  what you are saying is that, because it is the last device used, i will have to buy 5 mobile phones and add nowtv to each of them until eventually my nowtv stick is removed from my list.  This is crazy.

 

At the moment the only way my husband can use the stick with his account is to sign me out and then sign himself in with his username and password - which is incredibly difficult using a remote.

 

I can fully understand why one member talked of using a hammer to smash his device - not good

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gavs82008
Legend 5
Legend 5

Re: Remove device?

@frenchla 

All you need to do is login to a device and watch NOW. This new device will then automatically “remove” device number 6 from the list.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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RoyB
Legend 5
Legend 5

Re: Remove device?

@frenchla 

 

I think you actually have an entirely different issue.

 

I take it you only have one stick between you? Than why have two separate accounts? Why not cease whatever pass you have on your account, and add that to his account?

 

Then nobody has to log in or out. And you can sort the cost out between you, maybe by you just paying him instead of Now, to defray the extra amount he will be paying Now for your passes.

 

Alternatively, one of you just get a second stick, keep both plugged in, and each use their own stick, so just an input change, not a whole login with all the trimmings.


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