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Anonymous User
Not applicable

Remove My Account

To whom it may concern,


I have just looked at my bank account. You have tried to charge me on numerous occasions in the last couple of months despite me not having applied to a subscription, even when I go to my account I can clearly see I don't have any subscriptions applied. You have also taken 2 months subscription plus some 'Booster' charges, all of which are unsolicited.


I have had to cancel my card as you do not have the facility to remove payment details which is despicable and designed to make it harder for consumers when they get caught out with this awful service.


Why are you charging me for an entertainment pass when I have NOT applied for one? 


I would like a refund of the money wrongly taken from me and my account completely removed, if you do not enforce my request I will take this to the relevant authorities.


Steve Roberts

Legend 5
Legend 5

@Anonymous User 

This is a customer, only seldomly do NOW staff pop on and comment on the threads. 


It is very possible that there might be a duplicate account with your payment details. Use this link to determine if there is indeed more than 1 account.


Head onto Live chat by clicking "chat online" and reporting the issue directly.


Alternatively you can send an email to customer support using the address in the below picture. 

Now TV customer service.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help