Refund

[Anonymous User]

Hi 

I have been subscribed to the sports pass for about 6 months now and haven't been using it -

I just wondered if there would be any chance that I could be refunded for the months I haven't used it?

I did try to cancel the sub a while ago but it wouldn't let me for some reason. It has been cancelled now but I would still like my money back if possible please.

Thanks

[gavs82008 · Accepted solution]

@Anonymous User 

If you have used it in the time period of the 6 months but not recently I doubt you will be able to get a refund. 

You can always try going onto Live chat, its not a guarantee though. 

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

The live chat is finally working so I will speak to them, thanks!

[Anonymous User]

like full refund as cant afford 

[gavs82008]

@Anonymous User 

Use the link in my post for @Anonymous User this will get you to Live chat

[Anonymous User]

Why you miss sold it and without refund I will take this further to ombudmen

[gavs82008]

@Anonymous User 

Firstly I don’t work for NOW  so saying you like I sold you the membership is utterly meaningless.

Secondly if you don’t use the link to speak to NOW directly you won’t stand a chance of getting a refund 

[Mark_Weinreb]

@Anonymous User 

To add to what @gavs82008 wrote, nobody mis-sold you anything. For one thing, Now had no idea what you bought the day pass to watch, did you tell them when you bought the pass? You might have bought it to watch F1. For another thing, Now had no more advance notice of the match being abandoned owing to the protest than you did.

Force majeure applies.

[Anonymous User]

I bought the pass to watch manchester United vs Liverpool but the game was
cancelled so didn't get what I paid for.
Craig

[gavs82008]

@Anonymous User 

Use the link in the solution and that will take you to live chat.

If that fails, drop customer support an email. Address in below picture.

 

[Anonymous User]

I'm also wondering this. Its concerning that NOW did not even reach out to customers who purchased for this particular game.

[gavs82008]

@Anonymous User 

It’s not up to NOW to contact customers about a game, they aren’t to know about you purchasing the membership to watch a specific game. 

If you want to get a refund, use the link in the post up from yours to get in touch with NOW staff. 

[gavs82008]

@Anonymous User 

It’s not up to NOW to contact customers about a game, they aren’t to know about you purchasing the membership to watch a specific game. 

If you want to get a refund, use the link in the post up from yours to get in touch with NOW staff. 

[Anonymous User]

You charged me £9.99 to watch manchester u v liverpool and the game was called off.so please could I get my money back

[gavs82008]

@Anonymous User 

This is a customer forum. So requesting a refund won’t get you very far.

You are best to the link I provided up thread.